Return Policy
Your satisfaction means the world to us! Should you not be fully satisfied, please contact us no later than 14 days after your purchase has been processed OR prior to December 1st (depending on which comes first).
The following applies for each return or exchange:
- All merchandise must be unused and in the same condition as sold.
- The returned merchandise must also be in the original packaging.
- We require proof of purchase or the original receipt
- Shipping and handling charges are non-refundable.
- Refunds will be returned to their original form of payment.
- Sale items are non-refundable.
To begin a return, please follow the steps below:
- Email info@shophelloholidays.com, with Attn: RETURNS DEPT as the subject.
- Our reply email will include shipping details.
Please keep in mind:
- Shipping costs for returned merchandise are the responsibility of the purchaser.
- We cannot guarantee that we will receive your returned items and highly recommend using trackable shipping or purchasing shipping insurance.
- Upon receiving your returned merchandise, the items will be inspected to ensure eligibility of the return.
- Once it is approved for return, you will receive a refund to your original form of payment. It may take up to 10 business days to post to your account.
- If the refund is rejected, we will notify you via email.
Damaged or Defective Items
If you receive a defective or damaged item, you may exchange it for the same item. Please email a description and picture of your exchange inquiry to info@shophelloholidays.com.
For additional inquiries regarding returns and exchanges, don’t hesitate to reach out to info@shophelloholidays.com.